Shipping policy
Welcome to Click & Go! This Shipping Policy outlines the terms and conditions of shipping for purchases made through our online store. Please read this policy carefully to understand our shipping practices and procedures.
Shipping Locations
Click & Go ships to addresses within New Zealand and select international destinations. If you are unsure whether we ship to your location, please contact us at clickandgonz@hotmail.com for assistance.
Processing Times
- Order Processing: Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed.
- Custom Orders: Orders requiring customization may take additional time. You will be notified of any extended processing times.
Shipping Rates
- Domestic Shipping (New Zealand): Standard shipping is calculated at checkout based on the weight and size of your order.
- International Shipping: Rates vary depending on the destination, shipping method, and package weight. Import duties and taxes for international shipments are the responsibility of the buyer.
Estimated Delivery Times
- Within New Zealand: 2–5 business days after dispatch.
- International Orders: 7–21 business days after dispatch, depending on the destination and chosen shipping method.
Note: Delivery times are estimates and may vary due to unforeseen delays such as customs processing or carrier-related issues.
Shipping Carriers
We partner with reliable carriers to ensure your order arrives safely and on time. Once your order is dispatched, you will receive a confirmation email with tracking information to monitor your shipment's progress.
Order Tracking
A tracking number will be provided once your order is shipped. You can track your package using the link provided in your confirmation email. If you encounter any issues, please contact us at clickandgonz@hotmail.com
Shipping Address Accuracy
To ensure successful delivery, please provide accurate and complete shipping information during checkout. Click & Go is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
Returns Due to Failed Delivery
If an order is returned to us due to an incorrect address, unavailability, or failure to collect the package, the customer will be responsible for additional shipping costs to resend the package.
Lost or Damaged Packages
While we strive to ensure safe delivery, we are not liable for lost or damaged packages once they are handed over to the shipping carrier. If you believe your package is lost or has arrived damaged, please contact us atclickandgonz@hotmail.com
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us:
Click & Go
Address: 34B South Street, Auckland, Auckland 2110, New Zealand
Email: clickandgonz@hotmail.com
Thank you for shopping with Click & Go!